Voice Reservation Process for Hotels
If you’ve ever experienced the constant ringing of a phone with no answer, you understand the frustration of your possible hotel guests.
World Choice Hotels Voice Services will ensure you will never miss a revenue opportunity due to a missed call. Be available and bookable by phone anytime day or night. Utilize our staff of professional reservation agents who will be trained specifically on your hotel and brand. Our agents will be prepared to guide callers through a booking process in a call center environment of the utmost professionalism.
You will have the ability to train your agents in both client services and hotel facilities to optimize booking conversions and leave your customers feeling great about their stay. You may also emphasize special restrictions during events, holidays, or seasonal time frames for your property.
Hotel access includes, Google Map integration, whereby the agents can pinpoint your location and the nearby landmarks to answer the most common area questions.
If the hotel is overbooked agents can view sister properties to ensure business is not lost.
All room types will be available with descriptions and amenities of which are provided.
Agents can take advantage of rate promotions or discounts, such as AAA, ARP, Corporate, Government and Military.
Hotels can provide voice specific descriptions and instructions to make sure the right message is delivered to the customer.
Hotels have full control over what you would like the reservations call center to do. Whether it is a full service reservation center whom will answer all of your reservation calls, or it is just after hours and part time while the rest of your staff is gone for the day. Hotels can opt to automatically transfer their incoming reservation calls or opt to control what calls are routed to the call center.
Be available and bookable by phone. Let us do all the talking and the selling for you!
Some of the advantages of having your very own reservation call center include.
- 24/7 around the clock available agents
- Full control over all transferred calls whether it is full time or part time
- Train your own agents
- Full access to all room types, GDS rates, sister properties, and quick location and facts about your property